Shipping policy
Last updated: 23 September 2026
Where we deliver
We deliver to addresses across the United Kingdom.
Delivery costs
- Sweets, treats and s'mores kits: free UK delivery.
- Printed merchandise (clothing, mugs and other merch): a delivery charge applies and is shown at checkout before you pay.
Dispatch and delivery times
- We dispatch orders within 1 working day (Monday to Friday, excluding bank holidays).
- Every order is sent by Royal Mail Tracked 24. Please allow up to 2 working days for delivery after dispatch.
- That means most orders arrive within 2–3 working days of ordering. Orders placed at the weekend or on a bank holiday are dispatched on the next working day.
Printed merchandise
Clothing, mugs and other merchandise are printed to order by our print partner and sent separately from food orders. These items take longer to arrive, and the estimated delivery time is shown at checkout.
Tracking
Once your order has been dispatched, we'll email you a tracking number so you can follow your parcel with Royal Mail.
Letterbox gifts
Products described as letterbox-friendly are designed to fit through a standard UK letterbox, so no one needs to be in to receive them. Larger parcels may need a signature or be left in a safe place, according to Royal Mail's delivery options.
Delays, lost or damaged parcels
- If your order hasn't arrived within 5 working days of dispatch, please contact us and we'll follow it up with Royal Mail.
- If a parcel is confirmed lost, or arrives damaged, we'll send a replacement or give you a full refund. See our Refund Policy.
- Please check your delivery address carefully at checkout. We can't be responsible for orders sent to an incorrect address you've given us, but we'll always try to help.
Contact us
For any delivery questions, email annieprimrose@me.com or call 01772 614200.