Cancellation policy

Last updated: 23 September 2026

Some of our products, including our s'mores kits and gift boxes, can be bought as a Subscribe & save subscription. This policy explains how subscriptions work and how to change or cancel yours. It doesn't affect your legal rights as a consumer.

How subscriptions work

• You'll receive your chosen product every month until you cancel.
• Subscriptions are 10% cheaper than buying the same product as a one-off order.
• You pay for your first delivery when you subscribe. After that, your saved payment method is charged each month when your next order is created, at the subscription price shown when you signed up. If the price ever changes, we'll tell you before your next payment is taken.
• Each order is dispatched and delivered in the same way as our other orders. See our Shipping Policy.

Skipping, changing or cancelling

• There's no minimum term. You can cancel at any time, and there's no cancellation fee.
• You can skip a delivery, change your product or delivery details, or cancel up until the day before your next order is dispatched.
• If you cancel after your next monthly payment has been taken but before that order is dispatched, we'll refund that payment in full.
• To make changes, use the Manage subscription link in your subscription emails or in your customer account, or email us at annieprimrose@me.com. We'll confirm any cancellation by email.

Your right to cancel

As well as being able to cancel your subscription at any time, you have a legal right to cancel within 14 days, starting the day after your first delivery arrives. The same rules as our Refund Policy apply to what can be returned. Food and sweets that have been opened, or whose seal or packaging has been broken, can't be returned for a change of mind.

Damaged, faulty or incorrect deliveries

If any subscription delivery arrives damaged, faulty or incorrect, contact us and we'll replace it or refund it free of charge, as explained in our Refund Policy.

Failed payments

If a monthly payment fails, we'll let you know by email so you can update your payment details. We won't dispatch that month's order until payment has been taken, and if we can't take payment we may cancel the subscription.

Changes to subscriptions

If we need to change how subscriptions work, including the price, or stop offering a product on subscription, we'll email you in advance. You can cancel at any time if you don't want to continue.

Contact us

For help with your subscription, email annieprimrose@me.com or call 01772 614200.